Built for Councils, Water Authorities, Utilities & Telcos

Always on, never overwhelmed

An AI phone system that handles calls, workflows, and after-hours emergencies.

Cassie AI answers every call, resolves common enquiries, and escalates urgent issues through on-call rosters — automatically. Add OH&S lone-worker safety, payments, knowledge base answers, and a real-time dashboard.

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24/7

After-hours coverage

Fast

Reduced queues and hold times

Clear

Escalation with context

Transfer guard

Prevents failed transfers when offices are closed (public holiday & hours aware).

OH&S safety

Automatic check-ins, welfare checks, and escalation for lone workers.

Designed for customer service — and the real work behind it

Cassie AI isn’t just a chatbot. It’s an operations platform that connects calls to outcomes: tickets, rosters, SMS, Teams/email notifications, OH&S workflows, and reporting.

After-hours and overflow

Handle peak demand, staff training days, and after-hours with consistent service and zero hold times.

Emergency workflows

Capture incident details, create a ticket, notify on-call staff, and keep escalating until someone responds.

Real-time dashboard

Visibility into live activity, call outcomes, workflows, and compliance — designed for supervisors and managers.

What your team gets

Better customer experience (no missed calls, no endless holds)

Reduced operational load (common enquiries resolved automatically)

Faster emergency response (automated escalation + notifications)

Improved OH&S compliance (lone-worker safety workflows)

Why essential service providers adopt Cassie AI

Customer service teams face a familiar set of constraints: peak call volumes, staffing limits, language barriers, and limited after-hours coverage. Cassie AI provides a consistent first response, automates routine tasks, and escalates urgent issues reliably.

Cassie answers simple calls using the knowledge base — freeing your staff for the calls that matter

Reduced wait times: instant answering means no queues for routine enquiries

After-hours incidents trigger structured workflows and escalation paths

Governance-friendly: audit trail, analytics, and continuous improvement loop

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The team made implementing Cassie (or as we call her Rose) incredibly easy. Their team handled all the complexity while keeping us informed, and we're going live in record time. The level of support and responsiveness has been outstanding - they truly understand council operations.

Jeffrey Griffith

Deputy CEO, Devonport City Council

Trusted across Australia

Councils, utilities, and essential service providers across Australia are transforming their operations with Cassie AI.

Get early access

Be among the first to experience the future of customer service for essential services.

✓ No commitment required

How it works

A simple, guided process from your first demo through to a production-ready rollout.

1) Personalised demo

We walk through your top call types and show how Cassie handles them end-to-end.

2) Onboarding

Configure call routing, knowledge base, workflows, and any integrations (payments, rostering, notifications).

3) Go-live & optimisation

Monitor outcomes, review edge cases, and continuously improve answers and routing.

Transform your customer service

✓ Reduce wait times✓ Answer every call✓ Automate after-hours✓ Improve compliance✓ Empower your team

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