The #1 AI phone assistant for essential services
Cassie is the AI-powered phone assistant built for Councils, Water Authorities, Utilities and Telcos. She answers every call 24/7, provides real-time support across all departments, and sounds just like a trusted member of your team.
How it works: from first ring to final result
Cassie answers every call instantly, understands the caller's need, and takes the right action — whether it's resolving an enquiry, escalating an emergency, or transferring to your team.
Get instant answers, anytime
Cassie picks up every inbound call with zero wait time, no voicemails, no missed enquiries.
Responds with intelligence
She uses your knowledge base and systems to answer or escalate, always in a natural tone.
Takes action in real time
Cassie escalates emergencies, transfers calls, or logs requests instantly without interrupting your staff.
Reports everything clearly
All activity is tracked in Cassie's dashboard with full insight into calls, outcomes, and trends.
Built to fit. Ready to connect
Cassie is designed to work effortlessly with the systems councils and utilities already rely on. Check out our integrations, with more coming soon.
Bring your organisation to the next level
With Cassie, you have a conversational AI assistant who supports customers and frees your team to focus on what matters most.
Why organisations choose Cassie
From real-time escalation to personalised conversations, Cassie delivers exceptional service with every call.
Never miss a call
Cassie answers every call instantly, 24/7. No voicemails, no hold times, no missed opportunities.
- Zero wait time
- After-hours coverage
- Overflow support
Smart escalation
Emergencies are routed instantly to the right team. Cassie knows who's on-call and how to reach them.
- Roster-aware routing
- SMS, call & Teams alerts
- Escalation tracking
Full visibility
Every call is logged with transcripts, summaries, and outcomes. See exactly what's happening in real time.
- Live dashboard
- Call transcripts
- Analytics & reports
Trusted across Australia
Councils, utilities, and essential service providers across Australia are transforming their operations with Cassie AI.
See Cassie in action
Book a free personalised demonstration with your own call scenarios — after-hours, emergencies, OH&S, payments, and more.
- 30-minute session
- Tailored to your organisation
- No obligation
The team made implementing Cassie incredibly easy. Their team handled all the complexity while keeping us informed, and we went live in record time. The level of support and responsiveness has been outstanding — they truly understand council operations.
Cassie represents our first implementation of an AI solution within the Customer Service Team. Mark from Cassie AI made the process easy to understand, and his ongoing support and clear communication enabled a smooth and successful integration. Since implementation, Cassie has independently resolved approximately 30% of all calls and successfully redirected a further 17% to the appropriate department. I have been particularly impressed by her ability to de‑escalate challenging customer interactions and her evolving understanding of customer enquiries.
Cassie in the community
We attend the conferences that matter to Local Government and utilities across Australia — come say hi, pick up the phone, and see Cassie live.
Quick Answers to Smart Questions
No fluff, just clear answers to help you get started with confidence.
What happens during a rates run when call volume spikes 10×?
Will Cassie hand off to our after-hours duty officer or on-call roster?
How does Cassie handle a caller in distress?
Does Cassie integrate with FlexiPay, eNotices and our existing council systems?
Where does call data live? Is anything sent offshore?
How long does setup actually take, and what does my team need to do?
What doesn't Cassie do? When do calls actually reach my team?
Let Cassie take care of your next call
Book a live demo and see how Cassie can transform your customer service, reduce missed calls, and streamline your team's workload.