Security & governance
Cassie AI is designed for regulated industries: councils, utilities, and telcos. Multi-tenant architecture ensures tenant isolation, auditability, and operational resilience.
Secure by design
Your organisation's data is kept separate and protected. Access controls, authentication and authorisation ensure only the right people see the right information.
Audit and reporting
Call logs, tool executions, outcomes, and workflow events are recorded for review, analytics, and continuous improvement.
Resilience
Graceful degradation patterns ensure the system continues to operate even when optional services are unavailable.
Operational guardrails
Transfer guard avoids failed transfers when offices are closed. Retry rules distinguish fixable errors vs. system failures to prevent infinite loops.
Data handling
Integrates via secure APIs (authentication and authorisation required)
Designed for data separation, least privilege, and audit-friendly operations
Supports deployment patterns aligned to government and utility procurement requirements
Operational logs support review, governance, and continuous improvement
Hosted in Australia
All data is processed and stored within Australia. This is critical for government sovereignty requirements — your data never leaves Australian jurisdiction.
Australian data centres only
No offshore data transfer
Compliant with government sovereignty laws
Information Security
Compliance & certifications
We are ISO 27001 and ISO 9001 certified, and payments are handled through our banking partner Westpac, supporting Level 1 PCI DSS compliance.
ISO 27001 certified (information security)
ISO 9001 certified (quality management)
Level 1 PCI DSS supported via Westpac for payment processing
Certificates and supporting documentation are available on request.
Secure payments
Cassie can handle balance enquiries and help customers set up direct debit payment plans — securely, without staff involvement.
Real-time balance enquiries
Set up direct debit payment plans
Secure SMS links for payment setup
No card details handled by Cassie — redirects to secure payment portal
Need a security pack?
We can provide deployment architecture, data handling details, and a security overview suitable for government and utility procurement.