Security built for government standards
Cassie is hosted in Australia, never learns from your calls, and provides complete audit trails — meeting the standards Australians expect from government services.
Data stays in Australia
Hosted entirely in Azure Australia. No offshore processing, no data leaving Australian jurisdiction.
Tenant isolation
Your organisation's data is kept completely separate and protected. Access controls, authentication, and authorisation ensure only the right people see the right information.
Privacy by design
Cassie is not a consumer AI tool and does not learn from your calls. Your conversations remain private, isolated, and protected — never used for training or shared with third parties.
Complete audit trail
Every call is recorded with full traceability — who called, what was discussed, and what action was taken. Ready for compliance reviews, incident investigations, or FOI requests.
Works with your controls
Cassie integrates with your existing security governance, not around it. No new risk vectors, no changes to how you manage your systems — AI automation that fits your policies.
Built to keep running
If one part of the system has an issue, Cassie keeps working. Essential services stay available even when optional features are temporarily offline.
Smart safeguards
Cassie checks if staff are available before transferring calls, and knows when to retry a request versus when to escalate to a human.
Data handling
Integrates via secure APIs with authentication required. Designed for data separation, least privilege, and audit-friendly operations aligned to government procurement requirements.
Secure payments
Balance enquiries and payment plan setup via secure SMS links. No card details handled by Cassie — redirects to secure payment portal. PCI DSS compliant via Westpac.