Built for councils, utilities & telcos
Cassie AI is purpose-built for organisations that manage high call volumes, strict service expectations, and after-hours incidents.
Water Authorities
Burst mains, leaks, outages, pressure issues — Cassie triages, collects location info, captures callback numbers, and kicks off emergency workflows instantly.
Energy Utilities
Power outages, gas leaks, meter readings, connection requests — Cassie triages urgency and escalates emergencies to field crews immediately.
Council customer service
Handle high-frequency enquiries (rates, bins, services, forms) without long queues. Cassie resolves routine questions and escalates complex matters with context.
Telecommunications
Service outages, connection issues, plan enquiries, fault reporting — Cassie handles high call volumes, provides account information, and routes technical issues to the right team.
After-hours duty officer
Capture incident details, create a ticket, notify the on-call roster, and keep escalating until someone acknowledges. Reduce 3am manual callouts.
Field operations & OH&S
Lone-worker check-ins, welfare checks, escalations, and audit logs — integrated into the same operational flow that starts with a call.
Rates enquiries & payments
Verify caller details, provide account information, guide through payment options, and support payment plan conversations.
Bookings & facilities
Capture booking details (date/time, location, purpose), answer common venue questions, and route bookings to the right workflow.
Service requests
Log common requests such as missed bins, animal issues, road defects, and maintenance matters by collecting the right structured details and passing them to the right team.